RETURNS, REPLACEMENTS, & REFUND POLICY
We aim to ensure your complete satisfaction with every purchase. If you’re not happy with your order, please review the guidelines below.
Eligibility for Returns
Returns will only be accepted in the following cases:
- Damaged, defective, incorrect, or expired items
To qualify for a return or replacement:
- The product must be unused, unopened, and in its original packaging
- Return or exchange requests must be raised within 48 hours of delivery
How to Request a Return
For any return request, email us at customercare@releafwellness.in with the subject line “Returns and Replacement” and include your order details. Our team will get back to you promptly.
Incorrect Product or Quantity
If you receive the wrong product(s) or an incorrect quantity, please email us at customercare@releafwellness.in with your order details and a clear picture of the items received. We will arrange for the incorrect items to be picked up (if applicable) and will dispatch the correct product(s) or the correct quantity at no extra cost. If you prefer, we can also issue a full refund instead.
Missing Items
If any item(s) are missing from your order, please email us at customercare@releafwellness.in with your order details. We will verify and either ship the missing item(s) at no additional cost or process a refund, based on your preference.
Damaged Products
If your order arrives damaged, please email us at customercare@releafwellness.in with your order details and a clear picture of the damaged items. We will arrange a replacement or process a refund based on your preference.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
Once approved, the refund will be processed to your original payment method within 7-10 working days.
Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider's processing timelines.
If you have any questions or concerns regarding your order or the return process, feel free to contact us at customercare@releafwellness.in.
Disclaimer: Naturalle Herbal Remedies Pvt. Ltd. reserves the right to update or modify this policy at any time without prior notice.